Collection: RBB POLICIES
Ordering Information
- New arrivals are available on Sundays. Items are available to order all week until Saturday at 9pm CST. After that, items are removed from the website to prepare for the new drop on Sunday
- All items have a TAT of up to 20BD unless otherwise stated. TAT BEGINS when the website closes Saturday 9pm CST, NOT the day you place your order. TAT is the time for us to mail your package, not the time to arrive on your doorstep, we are not responsible for delays with the mail carriers once the package has left our possession.
- Ready to ship items are LIMITED & often cross posted to wholesale destash groups. If you see something you want, get your order in. RTS items are shipped within 3BD of your order being placed. RTS items must be ordered separately than preorder items, or they will ship WITH your preorder items.
- We do not offer private labeling, our items will contain US sizing or overseas sizing depending on style.
-We offer drop shipping at no extra cost to you. All you need to do is place your order, with your customer’s name and shipping address listed in the shipping section on the website AND leave a note at checkout stating the order is to be DROP SHIPPED, and the order will ship directly to them. You will still need to enter YOUR address as the billing address.
-There is no MOQ for orders- you are welcome to run all items in your shops, order items to carry on hand/RTS items for your shop, or place an order for yourself at any time. There IS an extra discount applied at checkout for ordering 5+ items from either the daily or weekly drop, however, as an extra benefit to placing bulk wholesale orders.
Refunds/Returns Policy/Cancellations
- Due to the nature of the business we do not accept returns unless the item is defective or was sent in error.
- We only accept returns on defective/damaged pieces within 7 days of delivery. No exceptions. You must send us an email with photos of the item defect in order for a return to be processed.
- If your order was accepted for a return you have SEVEN days from the day we send you a pre-paid label to send the return to us. Anything over the SEVEN DAYS will not be eligible for a return. Items must be returned unworn and unwashed or they will not be eligible for a return.
- We do not offer order cancellation once your order has been processed. If you need to add to your order after the Saturday 9pm CST cutoff, you will need to place a new order and the TAT starts over for that new order. Before the cutoff, we can add items to your order and ship them together without an additional shipping fee (if you are adding multiple items, we may need to adjust your shipping fee slightly to account for additional weight).
- If you placed an order accidentally using the wrong payment form WE WILL NOT refund any processing fees. Please be mindful of your payment source at checkout.
- YOU are responsible for reading all information on the item description. We are not responsible for orders placed of the incorrect size, fabric..etc.
- We do not give refunds. All returns will either get store credit or be replaced with the same item.
- For a return, we will provide you with a return label at no cost. Once we receive the item your return will be processed within 3 business days.
Shipping Policy
- Shipping fee is determined based on weight of the package.
- We are NOT responsible for lost, stolen, or damaged packages. If your order has been lost, stolen, or damaged please contact the shipping carrier to file a claim.
- All packages are insured through the carrier, at no additional cost to you.
- We are NOT responsible for orders that delivered to an incorrect address. Please be sure to input your correct shipping address when placing your order.
Payments
- We offer many payment methods through the website including, but not limited to, debit/credit, PayPal, Venmo, ShopPayIn4
Contact Information
maddywatson0722@gmail.com
All emails are to be responded to within 48 business hours.
Office hours: I do not typically respond to any private messages or emails on weekends- I reserve this time for focusing on my kiddos, as I’m a single mama who’s kiddos need her to be present for them on weekends.